Hope everyone is having a good week,
I have run into a problem with Jira service desk, Jira SD is set up so anyone can create a ticket without registering, which works perfectly but when the issue gets created and I comment and the user replies via email, we do not receive that comment/email on Jira, it just vanishes in thin air, any ideas what might be the issue?
I am fairly novice in using Jira admin so it may be an issue of the configuration, could anyone please point me in the right direction to start looking?
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