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If / Then ticket flow

Hi. My company is currently using the product and have created a ticket flow for our implementation team. They had a question for me I couldn't answer, so I'll post it here:

Is there a way to set up a ticket queue so that if a question is answered one way, it takes you to the next applicable section and if its answered another way it takes you to a different section to continue? Essentially an If / Then scenario.

 

Any help is greatly appreciated and if the option doesn't exist, can it be requested?

1 comment

John Funk Community Leader Jun 12, 2020

Hi Tony - Welcome to the Atlassian Community!

You can do that with the ProForma Forms add-on, but you can't do that with out of the box Jira. 

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