Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

If / Then ticket flow

Hi. My company is currently using the product and have created a ticket flow for our implementation team. They had a question for me I couldn't answer, so I'll post it here:

Is there a way to set up a ticket queue so that if a question is answered one way, it takes you to the next applicable section and if its answered another way it takes you to a different section to continue? Essentially an If / Then scenario.


Any help is greatly appreciated and if the option doesn't exist, can it be requested?

1 comment

John Funk Community Leader Jun 12, 2020

Hi Tony - Welcome to the Atlassian Community!

You can do that with the ProForma Forms add-on, but you can't do that with out of the box Jira. 


Log in or Sign up to comment

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you