We have several projects that use the next-gen service desk. And a few customers that work on several of these projects.
The NextGen Service Desk portals have a URL like: https://xxx.atlassian.net/servicedesk/customer/portal/13
Based on the URL it's impossible to see to which project it relates. For example: it would be a lot clearer if this would at least use the project key like: https://xxx.atlassian.net/servicedesk/customer/portal/PXD
But this is not possible. So, now they have to remember: nr 13 is for this project A, number 5 is for project B, number 21 is for project X. This is not user-friendly at all and often issues are created in the wrong portal.
How do other people manage this?
Right now, the only option I see it to publish a HTML list somewhere that lists a link to all our JIRA portals with the related project name. But this feels so redundant and the extra step is annoying for the users.
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