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Curious about your experience between Next-gen and Classic Service Desk

John Funk
John Funk Community Leader Feb 20, 2021

Hey Everyone,

I am not much of a user of Next-gen projects in general, but I am curious about how it functions for you in a service desk (JSM) environment. What advantages and disadvantages do you see? 

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Rafael Guillén
Rafael Guillén Feb 20, 2021

I find next-gen projects to be simpler and cleaner to use but I miss important functions like having the Original estimate or the Resolution field.  

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