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Not able to change Project Lead Edited

I have Project Admin permissions.

I'm a Project Administrator using JIRA v8.11.0. I used to be able to change the Project Lead ,but now I can't.

On the Project Settings -> Users and Roles screen I click Edit Defaults then just type in the Project Lead field until the required name is auto-suggested. Then hit the Update button and the Edit Project Lead and Default Assignee for Project pop-up box disappears to leave me on the Project Lead > User and Roles screen and the Project Lead entry alters to Default Assignee. Refresh the page and I'm back to the original set up and nothing has changed. 

Alternatively, if I change the current Project Lead role to unassigned and return to the Edit Project Lead > User and Roles screen the Project Lead entry alters to Default Assignee.  On clicking Edit Defaults both the Project Lead and Default Assignee are blank and labelled Select.  I type the name of the relevant person and choose from the auto-suggest list, then click Default Assignee and choose Project Lead.  This time when I hit Update nothing happens - it remains there and I'm unable to commit the changes.

In any case I am able to select a new Project Lead and Default Assignee from the drop-downs but the changes do not take hold. When refreshing the page the original values remain.

 

Screen 1 - I select the new Project Lead name from the list. Note the current name ("Maest....") in the background. then I click the Update button.

 

Proj Lead 1.PNG

 

Screen 2 - After clicking Update the popup disappears and I am back on the Users and roles screen. Note that the Project Lead is now just some kind of grey placeholder. Nothing else happens. Proj Lead 2.PNG

 

Screen 3 - I finally click the refresh button on the browser and see that the Project Lead remains the same as before. My update did not work.Proj Lead 3.PNG

 

1 answer

1 vote
John Funk Community Leader Apr 09, 2021

Hi Travis - have tried to change it in the Details tab of Project Settings? 

The Project Lead is not listed on that tab in my version

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John Funk Community Leader Apr 09, 2021

Ah, I forgot you were in Server version. Can you attach some screenshots of what you are seeing? 

Added screenshots to original post.

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John Funk Community Leader Apr 12, 2021

I would say that you definitely need to put in a support ticket with Atlassian. Please post the resolution back here so we can close this one out. 

https://support.atlassian.com/contact/#/

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Vero Rivas Community Leader Apr 15, 2021

Hi @Travis Rebok 

   You have managed to solve the problem?

Cheers

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John Funk Community Leader May 04, 2021

@Travis Rebok  - Any update?

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