Need help for JIRA installation

[Sara Aghaeian]

Hi,

I purchased JIRA but I cannot find the service ID!! I went through all the process to get it but unfortunately couldn't!  I will be glad if someone can help me.

Thanks,

Sara 

[Matthias Gaiser _K15t_]

Hi @Sara Aghaeian,

did you already install your Jira?

If yes, you can access your server id in the "administration" > "system" > "system info" part. Have a look in the "Jira info" section for "server ID"

If you don't have it installed yet, you can see it during the installation when you select the option "I have a Jira key" as described in this post.

Cheers,
Matthias.

[Sara Aghaeian]

HI ,

I couldn't install yet! because i don't know where I have to install it? there is no option "I have jira key"! Would you please advice ?

Thanks

[Matthias Gaiser _K15t_]

I would advise you to follow the installation instructions in the Atlassian docs. If you have any questions which are not answered by the guide, feel free to ask again.

[Sara Aghaeian]

Thanks, I am using IOS , is it any guidance for it as well?

[Matthias Gaiser _K15t_]

Hi Sara,

I think, we need some background information here.

Jira is a software which you either install on a server somewhere in order to use it or you can get Jira cloud which Atlassian will run for you. You can then access Jira typically via a browser like Chrome, Firefox or Safari.
If you use Jira Cloud, you can also use the Jira Cloud app for iOS in order to access your data.

With that background info, I'd like to ask you where you actually bought Jira and based on your question why you need a service ID? Could you provide some more background information what you did here? Screenshots might also help.

Cheers,
Matthias.

[Theinvisibleman]

Hi there Sara, what did you mean by service ID? Are you referring to the Support Entitlement Number (SEN), or the Server ID of your Jira instance?

[Sara Aghaeian]

Hi,

Yes, I mean Server ID (sorry, it was auto type mistake!). I cannot get it!