How can I delete linked Emails in Jira?

[Sinemnur Dasdemir]

with Jira for Outlook I accidentally put the wrong email to a ticket. Is there a way to delete it?

[Vitalii Saienko · Accepted solution]

Hi @Sinemnur Dasdemir 

You can open a ticket in Jira, find your email and click X on it:

[Sinemnur Dasdemir]

Hello Mr. Saienko,

thank you I figured it out now :)

[Sinemnur Dasdemir]

thank you I figured it out now :)

[Nezar Shakerchi]

Hi @Sinemnur Dasdemir & @Vitalii Saienko

i´m new to Jira for Office 365.

I do not unterstand how I can link a Mail to my Jira Ticket. 

In the Picture I see the Unlink-Button, but not a Link-Bitton.

I just want to link a random E-Mail to my Jira Ticket.

Could you help me please :D

THX

[Vitalii Saienko]

Hi @Nezar Shakerchi 

It doesn't look like you are using the official Jira Cloud for Outlook add-in. Probably, you are using the one built by Yasoon. Have you checked their documentation?

[Nezar Shakerchi]

Yes i´m using the Yasoon-version. But I can not find anything in the documentation regarding link radom E-Mail from my Outlook 365 to my Jira-Ticket ...:S am I missing something here?

[Britta Neugebauer _yasoon_]

Hi there! Thank you @Vitalii Saienko for handing over :-) 

@Nezar Shakerchi , you can link Outlook emails to your Jira issues as described here: Add to Jira issues from Outlook (yasoon.com)

In order to create and link Jira issues based on email content in Outlook, you need to install the Office add-in (yasoon.com).

If you have more questions feel free to raise a support ticket or book a demo with one of our developers :-)

Hope that helps!

all the best

Britta

[Nezar Shakerchi]

@Britta Neugebauer _yasoon_ 

thank you a lot for your help. Now I got it. It´s running :D

#Happy

have a nice day alltogether)))