It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Create a Hardware 'Type' in Jira

I run a hardware failure analysis lab. We would like to use Jira for hardware issues but it looks like the only options for 'Type' are "Software", "Business" and "Service Desk". How do I create a "Hardware" Type? 

1 answer

0 votes
Mikael_Sandberg Community Leader Dec 16, 2019

Hi @Derek Maxwell,

Welcome to Atlassian Community.

Those "types" are just project templates with workflows and issue types, you can always start off with one of them and then modify the project to suit your needs.

Thanks Mikael. I did start by using the 'software' template. I have modified the entire project to meet my needs but I can't find how to change the 'Type' from software to hardware.

Mikael_Sandberg Community Leader Dec 16, 2019

The project type cannot be changed to a custom one. It is used by Jira to determine what features are available for the project. 

Like Derek Maxwell likes this

I see that JIRA cloud platform lets you extend the UI through a plugin. Is there a way to add a new type (like 'Hardware') with this approach?

Mikael_Sandberg Community Leader Dec 17, 2019

No, those templates are hardcoded and there is no app on the Marketplace that allows you to create your own templates. There is a suggestion, JRACLOUD-40141, to add the functionality to be able to create custom templates. You can always go and vote on it to show Atlassian that you would like to see that feature too.

Like Derek Maxwell likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Opsgenie

Authentication Options for Atlassian’s Opsgenie

What’s New as of May 21, 2020 Hi there! We recently made some changes to the way you can leverage Single-sign on and authorization within Opsgenie. Based on customer preference and feedback we intr...

121 views 1 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you