I run a hardware failure analysis lab. We would like to use Jira for hardware issues but it looks like the only options for 'Type' are "Software", "Business" and "Service Desk". How do I create a "Hardware" Type?
No, those templates are hardcoded and there is no app on the Marketplace that allows you to create your own templates. There is a suggestion, JRACLOUD-40141, to add the functionality to be able to create custom templates. You can always go and vote on it to show Atlassian that you would like to see that feature too.
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