Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Can a user have read only access without a JIRA ServiceDesk ?

Is it possible to have users within our business have read-only access without using a ServiceDesk License, just the normal JIRA  Software access?   So that they can view tickets within their queue/project?  

Thank you,

2 answers

1 accepted

0 votes
Answer accepted

Hi @Katherine Macika 

You can grant view permission to any user with Jira core/software license to see issues in a Service desk project. They just need to have browse project permission (you can add them to the Service Desk Team role if using the default permission scheme).

They wont be able to see the queues, but can access the issues created in a service desk project just as same as a core project (dashboards, issue navigator etc.)

Like Gikku likes this
0 votes
John Funk Community Leader Apr 14, 2020

Hi Katherine - Welcome to the Atlassian Community!

Yes, you can have users inside of Jira be able to see Service Desk issues. Just be sure that the users have access to the project based on the Permission Scheme attached to the Project. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Announcing the waitlist for Jira Work Management

Hey there Cloud Community members! We’re excited to give you the first glimpse of the new home for business teams on Jira — Jira Work Management. Jira Work Management is the next generation of J...

1,263 views 18 23
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you