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Can I create issue at Jira with external mail ( mail outside the domain)

Can I create issue at Jira with external mail ( mail outside the domain)

1 answer

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Hello Ahmed,

 

You mean with the jira mail handler ? Can you provide more detail about your use case.

The example show that if I sent mail from some-jira-user@example.com 

Can I sent mail from client@clientdomain.com instead of jira user to create issue

Yes you can use every domain you want to send an email to the jira mail handler

When I use mail outside domain ( client domain for example) the issues was not created 

( Created only when I use mail inside domain )
Could you give me example
Thanks in advance 

Did the mail arrived in the mailbox that jira will scan ? Just to be sure, are we talking about the mail handler ? Can you share your configuration and screenshot please.

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