The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Seems that the Service Desk model is the place to start. . .
And that doesn't seem to be available on JIRA Cloud. . . so, "regular" JIRA on Iron ??
Jira Service Desk is a separate product that sits on Jira and requires a separate payment and installation. But it is available for Cloud.
Connect with like-minded Atlassian users at free events near you!
Find an eventConnect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.
Host an eventYou're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events