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Just getting started. . .working to automate and track some SOC activities.. .

Keith Glass
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April 23, 2020

Seems that the Service Desk model is the place to start. . .

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John Funk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 23, 2020

Hi Keith - Welcome to the Atlassian Community!

I think you are on the right track with Jira Service Desk (JSD)  :-)

Like Nic Brough -Adaptavist- likes this
Keith Glass
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 24, 2020

And that  doesn't seem to be available on JIRA Cloud. . . so, "regular" JIRA on Iron ??

John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 24, 2020

Jira Service Desk is a separate product that sits on Jira and requires a separate payment and installation. But it is available for Cloud. 

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