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I need support for the jira configuration for the first time
Thank you Robert
I need to go to Software and Technical Support projects, and get statistics with compliance indicators for each case that customers open
That is, indeed, a complex topic overall and can be a bit overwhelming when starting off the ground.
I'd recommend you to start with documentation and to do the first steps with Jira.
Community is always here to help in case of specific questions.
Please find documentation, in case your implementation is on-premise, here:
https://confluence.atlassian.com/alldoc/jira-documentation-directory-71598773.html
In case you use a cloud deployment this documentation will provide you first help:
https://confluence.atlassian.com/alldoc/the-jira-cloud-documentation-has-moved-814188309.html
Cheers,
Daniel