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"prevented you from creating any issue types in this project"....

Olivier MARIE
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February 19, 2020


I set up a complete Service Desk "test" project in Jira Desk. I think I have not forgotten any step But when I test with an agent account the creation of a ticket (outside the portal), I cannot choose the type of ticket (incident, service request, ...) because I have the message "The administrator has prevented you from creating any issue types in this project. Please select another project or contact your administator "

I went through all the parameters .... and I can not find anything.

Thank you for your help.

Olivier (French Guy - thanks Google Translate ;-)

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1 vote
Lotfi Laabidi September 22, 2023


It could be a script on scriptrunner behaviours which prevents  to create issue for this project.

hope it will help you after all these years :)

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