New to Jira Service Management

I have an account with disqus and it had me make one of these

• new-to-jsm
• unknown-hosting-type

this code wriiten in postfunction i want to use in the behaviour. please help me in this   def roleTitleObj = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectsByName("Role")[0]; ...

• new-to-jsm
• server

i want to create the automate subtask in the parent transition  based on the field  values in the subtask .. and need to display the same in teh summary .   eg: the fields values ar...

• new-to-jsm
• server

in the automation rules .. the insight field value need to display in the description. values displayed as  Role Title: Operations Administrator (CMDB-166129) RBA Business Unit: Coding &...

• new-to-jsm
• unknown-hosting-type

Good day. We plan to use JSM and even launched a test 30 days. But now, not only administrators have access to the product, but also trusted users who do not plan to use this product. If the probl...

• cloud
• jira-service-management-cloud

Hi, I am using JIRA Software instance of 10K users. Version 8.5.2 And system RAM is 64GB. I can allocate 50GB dedicated to JIRA alone. What is the ideal values for XMS and XMX values. Regards, S...

• java
• jira-software
• memory
• server

Hello, How to auto-close resolved requests after 2 weeks in a ServiceDesk project? Thanks.

• atlassian-support
• automation
• jira-service-desk
• jira-service-management
• new-to-jsm
• +3 more tags...

Dear all, We have a cloud test intance on which we have setup a demo Jira Service Desk project before the release of the new Service Management. The way Service Management is handling Major Inciden...

• cloud
• jira-service-desk
• jira-service-management
• new-to-jsm

Hi Experts, How can I create a jira account to access following on ExaCC Gen2 issues? Jira Service Desk - ExaCC Operations https://jira-sd.mc1.oracleiaas.com/projects/EXACCOPS/   T...

• cloud
• new-to-jsm

We have an existing Jira Service Desk Project, using just the IT Change Management features. Project Type is now Service Management - this occurred automatically. As a Project Admin, unable to find...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi There, Q: Is it possible on Jira Service Desk to add a comment on a ticket which will be visible to the customer on the portal but which does NOT generate an email notification? I work on an IT...

• new-to-jsm
• server

Hi, We activated JSM but I don't see any Opsgenie features available on my ITSM Projects.. When I click on "Features" as documentation suggests it (to activate them), I see a message "Watch this ...

• cloud
• jira-service-management
• jira-service-management-cloud

How to integrate in Jira Service Desk JSD?

• new-to-jsm
• server

Good Afternoon, Trust this finds you well. I am opening this question thread with regards to the JIRA SERVICE MANAGEMENT (JSM). We currently have data centre JIRA Service Desk Application (JSD) v4...

• new-to-jsm
• server

内部建立的confluence，有些人员离职了，怎么才能按搜索离职人员所有的相关信息

• new-to-jsm

We are setting up JIRA Service Management (server).  I did some testing on a cloud demo with success, but I'm having trouble authenticating as a customer with our server instance.  I have a...

• new-to-jsm
• server

How do I create a custom report so that it shows the custom field as a header on the report I built? I need to export the report to Excel to analyze ticket data by said custom field. It'd be good to ...

• new-to-jsd
• unknown-hosting-type

I followed this article, removed the Live soon! (announcement subject) and This is an announcement! (announcement message), and Save changes. https://confluence.atlassian.com/servicedeskserver/addin...

• new-to-jsd
• server

We have an apache proxy with certificates that works. But JIra and Confluence does not trust each other when trying to set up an application link. Traffic seems to go through proxy and terminate. Do ...

• new-to-jsd
• server

I want to create a new plugin in Jira Service Desk. Any tutorial or blog will be helpful.  Thankyou.

• new-to-jsd
• server

We have setup a new helpdesk project with the helpdesk portal located at https://servicedesk.domain/servicedesk/customer/portal/1 We want to sync our active directory so users are able to use their ...

• active-directory
• customer
• jira-service-desk
• new-to-jsd
• server

I got this error, please anyone can give me solution on this   {      "errorMessages" : [],      "errors" : {    &nbsp...

• cloud
• new-to-jsd

Can we customize the organization Field in Jira service desk it has a free account?

• cloud
• jira-service-desk
• jira-service-desk-cloud

How can we add customer users and organization without user mail notification

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am building reports and need to know all the potential values of fields that have over 50 potential values.  How do I get the list of potential values for example in a field such as "resolutio...

• new-to-jsd
• server