Hi community friends, Have you or anyone at your organization ever struggled with setting up a service desk, especially with building a service catalog to support your customers or employe...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
We're excited to announce the release of a new feature to easily insert a list of Jira issues directly into descriptions and comments, allowing for seamless cross-referencing within your pro...
Hey Atlassian Community! 👋 I’m @Prithwish Basu , and I’m a Senior Product Manager here on the Jira Service Management team at Atlassian. I’m excited to meet everyone here in the community—...
I’m excited to share that Asset reporting for Jira Service Management Premium and Enterprise is now generally available! The rollout is in process and you should notice it in your instance soon. As...
I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email an...
Hello everyone! 👋 We’re excited to announce an Early Access Program (EAP) for a new view of issues in Jira Service Management: calendar view! You’ll be able to schedule issues in the calend...
Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
🚨 Time is running out to grab your free pass and join us for Team Tour: Singapore! 🚨 This is your chance to get time with Atlassian experts and your peers to talk through the challenges you’...
...Keep an eye on the community and our public cloud roadmap for updates, and let us know what you think in the comments below!
Hello Community , We’re launching a few exciting new features that will save you loads of time and effort as you set up and customize your team’s company-managed project in Jira Service Man...
...elease of the virtual agent integration with Microsoft Teams. In the meantime, we recommend keeping an eye on our public cloud roadmap for updates. Atlassian Intelligence Features in Early A...
Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
We're thrilled to announce the release of three new Jira Service Management dashboard templates in Atlassian Analytics for our Jira Service Management customers. These dashboards have been meticulous...
This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, w...
UPDATE (10/12/2023): First of all, on behalf of all of us on the JSM team, thank you for taking the time to connect, inquire, and share your excitement about the virtual agent and Atlassian I...
...any requests to get access to the feature, and because it's going to take some time for the public release we have decided to reopen the EAP as we understand that many customers would to use the f...
Hello Community! 👋 It’s time for another quarterly wrap-up of all the new Jira Service Management features, educational content, and events from the past couple of months. We have new Assets feature...
Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
...rowser, the request will hit our redirect service, sending them to “get.help.acme.com” which will be displayed in the user's browser. For example, your public communication, website, or even internal m...
Hey Atlassian Community! We're launching object schema templates for Assets as promised! 🎉 Get started faster than ever in Assets with an initial three new object schema templates - IT Asset Ma...
how can i can create an automation rule so i can get a notification for each new comment everytime
About three days ago I got my last notification through the web UI. I have tried closing out of my Jira tabs, quitting the browser and relaunching (as well as updating), and rebooting my computer. I ...
Hi, I have a list of 200 tickets and every month I want 10 of these tickets to be cloned at random. I was looking at https://community.atlassian.com/t5/Jira-Service-Management/Can-Jira-select-...
Hello, Is it possible to limit the search results in Portal to only suggest the type of ticket they need to create? For instance, if a user searches for a keyword (insert Software name) it recommend...
Is the customer notification ( on or off ) a global setting within the organization? We have a client who said they stopped getting notifications. After some troubleshooting, it was confirmed that no...
Hi, I dont see any release notes section in confluence even as an admin. Below are my requirements: 1. I want to project release notes in confluence from the projects created in JIRA. 2. ...
Hello fellow Atlassian adventurers, Embarking on an ITSM project management journey feels a lot like setting sail in uncharted waters, doesn't it? One moment you're navigating the serene seas of "Th...
We are trying to set up a power automate flow that ties into one of our projects with in JSM and when reviewing the email logs, it shows that the email failed to come in. Then at the top of the ...
Hello, When i try to access to xporter project template from the settings of my project, i have a blank page with the msg bellow: Something's gone wrong Please Help
Hi there. We're in the process of migrating from Freshdesk to JSM Premium and will be migrating all our existing tickets across. As part of that migration process, we will put the Freshdesk ticket ID...
Hi, I have some articles that I want to add in catagories, but when I add a catagory, it appears on 1st screen, which I don't want. Is there a way to prevent that? Thanks
I am trying to create automation to send the last comment on a task to a tagged user or a group. Tried with smart value {{issue.fields.Tagged Users.email}} , but i get following message in audit l...
I've been trying really hard to understand why we would want/need a form attached to a form (JSM Request Type). It doesn't make any sense to me. What problems is this solving? Why wouldn't you just c...
Hi "Sorry if the text seems harsh, I'm using Google Translate" We are trying to use discovery without using the administrator group, we have already set permissions on the CIVM2 WMI folders. Dis...
I have applied one script in workflow post function, the use of script is to give me the latest comment. I'm doling a transition from A status to B status, during this time I'm setting a ...
We're in the middle of a Jira rollout for our devs, but in DevOps we've been using JSM prior to that as a service desk. As they've rolled out, they've started using Jira Software components, which h...
Users can create requests through the customer portal without creating an account. They receive a confirmation email with a "View Request" link, however when clicking the link they are prompted to cr...
Currently setting up an automation in a team-managed project where once a certain issue has been created with a certain summary value, a task needs to be created two days later. As Jira automation on...
From the documentation page: https://support.atlassian.com/user-management/docs/control-how-users-get-access-to-products/ The Any domains feature allows you to decide how users with non-public...
We have a custom field (in this example - "Related Control") which is configured to link to a Jira Assets object, but would like to set the value in certain automations. For example, suppose we have...
Is it possible to take information from Bitbucket in Jira automations? I need to fill in the components field based on the pull request made and according to their repository, is that possible?
I would like to have some more statuses added in my project for defects,test cases, and jira tasks. Kindly let us know what should be done for the same.
Hello, i am looking for a way to create a issue via email channel. My primary requirement is to received a email of prefilled details in a template format. Map that template with JSM fields to...
I'm currently encountering an issue while trying to create a Jira issue via the Jira Service Management (JSM) REST API. Previously, my code was working fine, but now I'm getting an error related to d...
...ears now. Our on-premise Servce Desk portal was not publicly available. Customers wrote to our support e-mail address, Service Desk issue was created, our staff responded by commenting on these issues, a...
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