New to Jira Service Management

When Jira sends an email to a mailing group, it sends a separate email to each participant in the issue participants. this creates an excessive use of our support mailbox, and finally getting it bloc...

• new-to-jsm
• server

Please help or guide me in  ways to restrict the duplicate ticket creation with the similar email in incoming Mail Handler or Email This Issue

• new-to-jsm
• unknown-hosting-type

I am trying to create a new queue for my sales requests coming in JSM. However, by default they get added to Service requests. I tried adding a new queue but the queue gets added to Service requests ...

• cloud
• new-to-jsm

i have the 4 subtasks among that one subtask in close transition i want to hide the field . Can anyone help me in this . How can i achieve this

• new-to-jsm
• unknown-hosting-type

i nedd to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. there is a field which one is populated with an unique identifier for both iss...

• new-to-jsm
• server

i nedd to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. there is a field which one is populated with an unique identifier for both iss...

• new-to-jsm

I have just convinced a client to chose JIRA Service Management and now I'm in charge of the implementation project I have been playing around quite a while in the free version so I'm pretty sure...

• cloud
• jira-service-management
• jira-service-management-cloud

How to copy the values of child... And append that values to parent using jmwe groovy postfunction script ..   Please help me

• new-to-jsm
• unknown-hosting-type

Hi ,   I am testing jira cloud to see if this product can be used for our ticking system [emails] and i have done the setup to listen to outlook and create incident from that outlook . for som...

• cloud
• jira-service-management
• jira-service-management-cloud

How to group by tickets according to the Epics on JIRA for the Active Sprints?

• new-to-jsm
• unknown-hosting-type

I am new to Jira Service Desk and got the license to it. Currently i would like to install and do initial setup in one of our server. Need guidance.

• new-to-jsm
• unknown-hosting-type

Hi, I'm new to Jira software management and I'm creating a portal for my company,  I cant find how to receive emails when someone open a service request/incident from the portal. Thanks from a...

• cloud
• jira-service-management
• jira-service-management-cloud

I ahve the board and i dont have a option to create filters and i am using the project management template to create the project

• cloud
• new-to-jsm

Hi All,   I have the fields in the parent want to display the values in th subtask.   Eg: I have associate name field (insight custom field) =abc & hiring manager (insight custom fi...

• new-to-jsm
• unknown-hosting-type

need an help in displaying the parent issue key in the email template. Please help me in this 

• new-to-jsm
• unknown-hosting-type

How can I use the if condition with contains in it .   Eg : the values in the select list contains " desk side" or "deskside"    Based on this I need display in the custom field wi...

• cloud
• new-to-jsm

I have an account with disqus and it had me make one of these

• new-to-jsm
• unknown-hosting-type

this code wriiten in postfunction i want to use in the behaviour. please help me in this   def roleTitleObj = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectsByName("Role")[0]; ...

• new-to-jsm
• server

i want to create the automate subtask in the parent transition  based on the field  values in the subtask .. and need to display the same in teh summary .   eg: the fields values ar...

• new-to-jsm
• server

in the automation rules .. the insight field value need to display in the description. values displayed as  Role Title: Operations Administrator (CMDB-166129) RBA Business Unit: Coding &...

• new-to-jsm
• unknown-hosting-type

Good day. We plan to use JSM and even launched a test 30 days. But now, not only administrators have access to the product, but also trusted users who do not plan to use this product. If the probl...

• cloud
• jira-service-management-cloud

Hi, I am using JIRA Software instance of 10K users. Version 8.5.2 And system RAM is 64GB. I can allocate 50GB dedicated to JIRA alone. What is the ideal values for XMS and XMX values. Regards, S...

• java
• jira-software
• memory
• server

Hello, How to auto-close resolved requests after 2 weeks in a ServiceDesk project? Thanks.

• atlassian-support
• automation
• jira-service-desk
• jira-service-management
• new-to-jsm
• +3 more tags...

Dear all, We have a cloud test intance on which we have setup a demo Jira Service Desk project before the release of the new Service Management. The way Service Management is handling Major Inciden...

• cloud
• jira-service-desk
• jira-service-management
• new-to-jsm

Hi Experts, How can I create a jira account to access following on ExaCC Gen2 issues? Jira Service Desk - ExaCC Operations https /jira-sd.mc1.oracleiaas.com/projects/EXACCOPS/   T...

• cloud
• new-to-jsm