New to Jira Service Management

Dear all, We have a cloud test intance on which we have setup a demo Jira Service Desk project before the release of the new Service Management. The way Service Management is handling Major Inciden...

• cloud
• jira-service-desk
• jira-service-management
• new-to-jsm

Hi Experts, How can I create a jira account to access following on ExaCC Gen2 issues? Jira Service Desk - ExaCC Operations https://jira-sd.mc1.oracleiaas.com/projects/EXACCOPS/   T...

• cloud
• new-to-jsm

We have an existing Jira Service Desk Project, using just the IT Change Management features. Project Type is now Service Management - this occurred automatically. As a Project Admin, unable to find...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi There, Q: Is it possible on Jira Service Desk to add a comment on a ticket which will be visible to the customer on the portal but which does NOT generate an email notification? I work on an IT...

• new-to-jsm
• server

Hi, We activated JSM but I don't see any Opsgenie features available on my ITSM Projects.. When I click on "Features" as documentation suggests it (to activate them), I see a message "Watch this ...

• cloud
• jira-service-management
• jira-service-management-cloud

How to integrate in Jira Service Desk JSD?

• new-to-jsm
• server

Good Afternoon, Trust this finds you well. I am opening this question thread with regards to the JIRA SERVICE MANAGEMENT (JSM). We currently have data centre JIRA Service Desk Application (JSD) v4...

• new-to-jsm
• server

内部建立的confluence，有些人员离职了，怎么才能按搜索离职人员所有的相关信息

• new-to-jsm

We are setting up JIRA Service Management (server).  I did some testing on a cloud demo with success, but I'm having trouble authenticating as a customer with our server instance.  I have a...

• new-to-jsm
• server

How do I create a custom report so that it shows the custom field as a header on the report I built? I need to export the report to Excel to analyze ticket data by said custom field. It'd be good to ...

• new-to-jsd
• unknown-hosting-type

I followed this article, removed the Live soon! (announcement subject) and This is an announcement! (announcement message), and Save changes. https://confluence.atlassian.com/servicedeskserver/addin...

• new-to-jsd
• server

We have an apache proxy with certificates that works. But JIra and Confluence does not trust each other when trying to set up an application link. Traffic seems to go through proxy and terminate. Do ...

• new-to-jsd
• server

I want to create a new plugin in Jira Service Desk. Any tutorial or blog will be helpful.  Thankyou.

• new-to-jsd
• server

We have setup a new helpdesk project with the helpdesk portal located at https://servicedesk.domain/servicedesk/customer/portal/1 We want to sync our active directory so users are able to use their ...

• active-directory
• customer
• jira-service-desk
• new-to-jsd
• server

I got this error, please anyone can give me solution on this   {      "errorMessages" : [],      "errors" : {    &nbsp...

• cloud
• new-to-jsd

Can we customize the organization Field in Jira service desk it has a free account?

• cloud
• jira-service-desk
• jira-service-desk-cloud

How can we add customer users and organization without user mail notification

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am building reports and need to know all the potential values of fields that have over 50 potential values.  How do I get the list of potential values for example in a field such as "resolutio...

• new-to-jsd
• server

I want to add customers and assign them specific values to field that they can choose from a list (drop-down) in the customer portal. Is it possible?

• cloud
• jira-service-desk
• jira-service-desk-cloud

I am using the classic Jira Service Desk. When I try to edit the default Time to Resolution SLA and add a condition to pause during Status:Pending and save, it comes up with the error "Something has ...

• cloud
• new-to-jsd

We have a large number of support tickets raised by users emailing our support email address rather than logging in. The users all have email domains that relate to their location. Ideally I would li...

• email
• new-to-jsd
• server

Hi! We have built an automation for one project and set the parent issue to be the trigger issue, all works well like this, even when we change the Issue type the "Parent issue" drop-down box is hid...

• cloud
• new-to-jsd

I am trying to setup Jira SD for the first time. When I look in the Jira Settings | Issues, the only issue type option it shows is Epic. In the knowledgebase it says I should have the following:&nbsp...

• cloud
• new-to-jsd

How I can restrict a user to access to a projects in Jira Service Desk?

• cloud
• jira-service-desk
• jira-software
• new-to-jsd

I am trying to export all Incidents and service requests in Excel file but it exports only 1000 records. Can someone help?

• cloud
• jira-service-desk
• jira-service-desk-cloud