New to Jira Service Management

After we have updated Discovery to the version 3.0.3.1, I noticed that the number of threads, which was configured with the value of "8" was replaced with "7". I am trying to change the value, but i...

• addon-com.riadalabs.jira.plugins.insight
• discovery
• new-to-jsm
• server

We are in the process of setting up Jira Service Management (Premium Cloud) and would like the incoming email address to be one of our domain, rather than the @XXXX.atlassian.net domain.  ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi community, I hope I could get some help from you. I want to do the following: A Service Desk worker needs an opinion on a particular issue and want's to get another Jira user involved, the user ...

• jira-service-management
• jira-service-management-server
• server

Hello,  I want to know if when hiding a field in the configuration of a request type in the jira-service-desk portal, you can add a tag that autocompletes the user's name, in this case in the ...

• new-to-jsm
• server

Hi everyone,  I am trying to get deeper with Jira service management datacenter and cloud. I couldn't find " Tickets category " in Datacenter but indeed in cloud . Please how can I manage Jql ...

• new-to-jsm
• server

Hello, My team works with a Classic Software JIRA project.  We'd like to have an online portal with a form that stakeholders can fill out to create requests for our project. The portal would a...

• cloud
• new-to-jsm

As the administrator of JSM, at what level do I set up an agent? How do I start this process? What are the sequences of setup events from the first time I register for JSM, let's say, for the FREE pl...

• cloud
• new-to-jsm

Hi. I've established a simple SLA that starts when a Service Desk ticket is created and stops when we designate an Assignee to the Request based on Assignee: Changed condition. It works fine in this ...

• new-to-jsm
• unknown-hosting-type

Hi, I want help on two points :  Scenario : There are two SD projects used by my company. One is Customer Service desk project and other one is IT service desk project.  We want to creat...

• new-to-jsm
• server

Hi, Every 2 months I have observed the case that Jira stops converting ticket send through email. Once the outlook email password is changed its starts working again.  Till the time we recogn...

• new-to-jsm
• server

Is there a way to disable KB articles from displaying on customer portal? We have tried using Labels. All the articles are displayed on the portal. They should be displayed only after a query is init...

• cloud
• new-to-jsm

Please help.  What is wrong with my Summary statement below?  I was hoping when the Jira issue is created, the ticket will show the actual name of the object instead of "$Name".

• cloud
• insight
• jira-service-management
• jira-service-management-cloud

Hi there :)  Currently setting up Jira Service Management and stuck with a few config bits to try match our current ITSM platform config...   The main issue I'm trying to work out is nami...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I hope anyone could help me with this question. In my company we set up a project so that tickets and tasks could be created by sending and email to a specific mailbox. However, we realize that ...

• cloud
• jira-service-management
• jira-service-management-cloud

I am new to Jira Service Management and Insight. I would like to link an issue (incident) to an asset.  The instruction listed https://www.atlassian.com/software/jira/service-management/res...

• asset
• cloud
• insight
• jira-service-management
• jira-service-management-cloud

We are evaluating a move to Jira & Jira Service Management, to replace a current Agile toolset and our Service Desk. The service desk feeds multiple teams (infrastructure, product support, develo...

• cloud
• jira-service-management
• jira-service-management-cloud

I am able to view, update, assign , set watcher , set log time on Jira Server app on Teams , But when I try to create any jira it throws below error. An unhandled error occurred. We are working on i...

• addon-jira-teams
• ms-teams
• new-to-jsm
• server

walking through documentation of Insight Discovery does not allow me to determine the capability wrt Cloud Discovery :   what Cloud Config Items/assets are discovered level of detail ho...

• insight-discovery
• new-to-jsm
• server

Hello, Need to create 2 subtasks if the first subtask is closed . Please help me for guide to in writing the code in create subtask (script runner plugin) using the postfunction 

• new-to-jsm
• unknown-hosting-type

When Jira sends an email to a mailing group, it sends a separate email to each participant in the issue participants. this creates an excessive use of our support mailbox, and finally getting it bloc...

• new-to-jsm
• server

Please help or guide me in  ways to restrict the duplicate ticket creation with the similar email in incoming Mail Handler or Email This Issue

• new-to-jsm
• unknown-hosting-type

I am trying to create a new queue for my sales requests coming in JSM. However, by default they get added to Service requests. I tried adding a new queue but the queue gets added to Service requests ...

• cloud
• new-to-jsm

i have the 4 subtasks among that one subtask in close transition i want to hide the field . Can anyone help me in this . How can i achieve this

• new-to-jsm
• unknown-hosting-type

i nedd to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. there is a field which one is populated with an unique identifier for both iss...

• new-to-jsm
• server

i nedd to pre-fill the fields of an issue according to the data that it was filled in another ticket on another project. there is a field which one is populated with an unique identifier for both iss...

• new-to-jsm