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organization name tags not being changed by string

Dear support,

after having setup jira service desk, I am not able to change these strings to "Organizations" as it should be, can you kindly help me? There are shown e.g.in the full screen display of an issue.

sd.request.participants.field.name:
sd.customer.organisations.field.name

Where can I fix this mean issue?

Also Organization as key word is not accepted in JQL.

 

KR, Dierk

1 answer

0 votes

Hi Dierk,

It looks like you're running into an existing bug that affects Jira Service Desk 4.2:
- https://jira.atlassian.com/browse/JSDSERVER-6396

This bug also affects other fields on Jira 8.2.0:
- https://jira.atlassian.com/browse/JRASERVER-69388

Please be sure to watch it, so that you are notified when this is fixed in a future release.

Regards,
Angélica

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