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New to Jira Service Management

Created Oct 5, 2021, Last active today

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  • Announcing the special guest - Atlassian Presents: High Velocity ITSM Featured

    You won’t want to miss this one-of-a-kind experience featuring a conversation with multi-platinum global music artist and producer on music, technology, and getting in the groove. Now is ...

    Dori Burnett published an article 9 1 11-16-2022
  • Welcome to the "New to JSM" group! - Introduce yourselves here! (please) Featured

    Welcome all to New to Jira Service Management! We are happy to have you here. Since this is a new group, let’s start with introductions.   How long have you been using Jira Service Manageme...

    Mikael Sandberg started a discussion 83 159 10-05-2021
  • Option to iFrame Customer Portal (Form only) in website Contact Us page

    Option to iFrame Customer Portal (Form only) in website Contact Us page JSM provides the option for us to embed a widget in our own websites so why not an option to embed the Customer Portal (form o...

    Sharon Halpin asked a question 1 4 Saturday
  • Hello World!

    Hi All! I have been here for awhile but introducing myself formally. 

    Tommy Augustine started a discussion 2 1 Thursday
  • Atlassian is putting an end to Bad Service Management and we need your help!

    Hi Community! Atlassian is putting an end to Bad Service Management (BSM) and we need your help! But first, what is BSM and why should I care? BSM happens when dev, IT, and business teams work in...

    Emily Dang published an article 13 2 01-24-2023
  • New to JSM - Assets

    We are trying to get JSM Assets working and we are struggling!  When we added our clients they are linked to AD they not staying current and this has become an manual effort?   Help! ...

    Brenda Stinnett asked a question 0 8 01-24-2023
  • Didn't think I needed JSM until I did the Fundamentals course.

    Hello - Didn't think I needed JSM until I did the Fundamentals course. I'd done the Trello, Confluence and Jira fundamental courses and just thought I'd complete the set of four. Glad I did as alth...

    Sharon Halpin started a discussion 9 7 01-18-2023
  • ServiceNow to Jira Service Management

    Hi Everyone,    I have been using Service Now since last 5 years.  Mostly I was working on publishing end user catalogs in SNOW, incident management, onboarding, Service requests, pr...

    Shyam started a discussion 3 2 01-15-2023
  • Introduction

    Hello Everyone and Happy New Year! I'm new to JSM and look forward to participating in this group.   Regards, -M

    Michelle White asked a question 0 1 01-09-2023
  • Introduction

    Hello Everyone,  Happy New Year! I'm new to JSM and look forward to participating in this group.  Regards, -M

    Michelle White asked a question 1 1 01-09-2023
  • Introduction

    Hi everyone,  Happy newyear. I am new to  Jira Service Management and hope to learn a lot from this community.  

    Herbert van Til asked a question 0 2 01-05-2023
  • Introduction

    Hello and happy new year everyone! I´m Heydi and I´ve been managing JSM for three years now. Sorry my english . I´m very glad to be here today! Regards!

    Heydi Menéndez published an article 2 2 01-03-2023
  • New to JSM- Issue import dates

    Hello: Trying to create a lot of "issues" that have due dates.  Keep getting an error message that "cannot parse dates" - unsure how to fix it. Originally had as 12/02/23, changed to text fi...

    Avi Fichman asked a question 0 1 01-02-2023
  • Introduction

    I was given the task to learn Jira mid last year and our company has fully adopted Jira for a year now. Though my experience is not yet as extensive as the Community Leaders, I still believe that I h...

    Ronald Hipol started a discussion 2 1 12-20-2022
  • Introduction

    Hello Everyone. I am excited to write this post as an active community member using Jira on a daily basis. So, looking forward to contributing to this community. Thank you and appreciate your appre...

    Shivam Desai started a discussion 2 2 12-19-2022
  • New to JSM and need setup help

    Hi, I am brand new to JSM and really need help in setting up my IT Service Management help desk. I have only installed the software and had a look around, but I am afraid to dig in as I have no idea...

    Kevin Tunstill started a discussion 0 9 12-16-2022
  • Add Approver via API

    I'm looking for a method to add an approver to existing JSM tickets via the API.  Looking at the JSM API docs I don't see a method to add one, just get a list of existing ones.

    Jeremy Wilson asked a question 4 1 12-13-2022
  • introduction

    hello everyone. I'm new here. What o you recommend for me to get started

    jalelabbassi1920 started a discussion 0 1 12-09-2022
  • Using JSM for 10+ years

    Hi everyone, I have worked with JSM for 10+ years in a software factory + Consulting team, all external customers.  Now I switched gears for a Data Analytics position, all internal customers.&nb...

    Guz Vinueza started a discussion 1 2 12-08-2022
  • Not really "New to JSM"

    I'm not "new to Jira Service Management", but I manage a team of Jira and JSM experts, and am probably the least technical member of that team when it comes to that. I'm looking forward to reading an...

    Opher Lichter started a discussion 1 0 12-06-2022
  • Portal Requests from Clients View

    Hello all! I'm totally new to JSM and wondering how to view requests from a client's view. When I go to the portal and choose to view all open requests, nothing appears. Do I need to log in as each p...

    Jennifer Kharrazi asked a question 2 2 11-22-2022
  • Introduction (repost)

    This is a repost in an attempt to regain my kudos and badges after I migrated community profiles. ================ Hello All! After working as a sysadmin for several years, I changed to a third...

    Paul Wiggers started a discussion 1 1 11-20-2022
  • Introduction

    I am a versatile professional with more than 4 years of experience managing large-scale projects. Lead exercises such as sprint planning and team standups. Kept the team on track to meet project dead...

    Zulfiqar Bin Zafar started a discussion 1 1 11-15-2022
  • Hello to everyone I am New to this group

    Hi Everyone, I am a Service Management Administrator/Data Center-- Administrator. I am lead developer for any type of project in the instance currently a minimum 7 Service Desk Projects.

    Carla Ann Rowland started a discussion 2 3 10-31-2022
  • Jira Service Management

    I have a client who wanted to use Jira Service Management for managing there logistics task. Can Anyone help with some example how to use Jira service management for task effectively?

    Deepak Rai asked a question 2 5 10-30-2022
  • New to JSM

    Hi I have been administrating and configuring JSM for about 4 months now. Learning lots fast.  Loving what it is capable of! Have taken some dives into Insight (soon to be Assets), loving...

    Curt Holley started a discussion 4 1 10-18-2022
  • Join us for Atlassian Presents: High Velocity ITSM

      We’re excited to announce our latest event,   Atlassian Presents: High Velocity ITSM.   Join us in person on December 8 in London at indigo at The O2, or tune in to the global digi...

    Dori Burnett published an article 9 0 10-11-2022
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