Created Oct 5, 2021, Last active today
Hi, Can anyone let me know which specific field is used to calculate the 'Due date' of a particular request? I find the due date field to be optional. So in such cases, if the field is ...
I am teaching students on Help Desk Operations and I am using this software to teach them ticketing system and how to create and update Knowledge Base. I do not know how to begin creating a Knowledg...
Hello I set up a complete Service Desk "test" project in Jira Desk. I think I have not forgotten any step But when I test with an agent account the creation of a ticket (outside the portal), I canno...
Hi, Does anyone know how I can expose and associate existing jira tickets from other projects to a customer/organization in service desk? More specially, I would like to give them access to ...
I have a customer phone number and I need to get the details of the customer like customer info, issues, tickets etc. by using service desk rest api
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Before we migrate the license JIRA data to cloud JIRA, the Service Desk without below error pop up. However, after the license JIRA data migration, we find below error when we create the new re...
I have setup several Request types to handle incoming mail. Some mail will be standard requests and others are from automated systems reporting errors. To do this I created a request type grou...
I would like to setup an inbound email to Jira Service Desk from an automated system of error and warning notification types. I want those to become incidents and I don't want the jira system to send...
not sure how can I install Incident, Request, Change, CMDB, Problem, Demand, and Project Mgt with my current license. Hope its sufficient for us to try or use as applicable.
Is there a user guide for this community
We have 2 projects created, project A as service desk and project B for development. What I want to achieve is that when a ticket in service desk project is linked to a bug/epic in-development proje...
I am installing JIRA ServiceDesk on a server already running JIRA Core and Confluence. During the installation process, I was not able to "install Jira as Service" because there was already a servic...
Am I able to repurpose the demo account for service desk or should I create a new one?
Hi, Is it possible to automate the "Move Issue" when you change the issue type of an issue? Note: I have different workflow for different issue types and that is how I want it :)  ...
The user Selim BEN SLIMAN and also can not connect on https://ocadosupport.atlassian.net/servicedesk/customer/portal/52. Can you help me about this issue
I'm still evaluating JSD, and i saw an update was available , so i thought i'd give a try and see how that would go. I came from jira service desk 4.6.1 , intalled with the jsd 4.6.1 installer on Ubu...
I did add couple of custom fields to a issue create screen (a drop down list called 'Issue Type' and a label field called 'Tags' and a text field) all worked for few days well and good. At some...
I was trying to get started with Jira IT Service Desk and wanted to get started with sample / poc data and was trying to follow the KB article to create a sample data project - https://con...
Hello, I've discovered that clicking child pages (using children display macro) opens them in new browser tabs instead of the same window. I'd like it to not open new tabs, as I believe that is an a...
Hi Guys, I cannot get JIRA Service Desk to use my custom gmail support account. I tred to use the regular password, and I even created an app password on the gmail account (and used that generated k...
Hi, I've configured an email channel to create requests, the integration works, a new issue is created from the email subject and body. How do display who sent the email? e.g. the from:joe@exa...
I provide and manage IT support for a community of about 50+ internal customers. I'm using the FREE version, which allows max 3 'Users'. How do I configure JIRA to do the following: - Anonymous abi...
Hi, I wonder if it's possible to search issues related to a specific label(within all issues and independently of their status). For example I search for issues with the label "Template" but get no ...
I'm using python REST document to create a project but I was getting an Internal server error. I didn't find any solution, please help thanks in advance. payload = json.dumps({ "notificationSchem...
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