You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hi community friends, Have you or anyone at your organization ever struggled with setting up a service desk, especially with building a service catalog to support your customers or employe...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
We're excited to announce the release of a new feature to easily insert a list of Jira issues directly into descriptions and comments, allowing for seamless cross-referencing within your pro...
Hey Atlassian Community! 👋 I’m @Prithwish Basu , and I’m a Senior Product Manager here on the Jira Service Management team at Atlassian. I’m excited to meet everyone here in the community—...
I’m excited to share that Asset reporting for Jira Service Management Premium and Enterprise is now generally available! The rollout is in process and you should notice it in your instance soon. As...
I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email an...
Hello everyone! 👋 We’re excited to announce an Early Access Program (EAP) for a new view of issues in Jira Service Management: calendar view! You’ll be able to schedule issues in the calend...
Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
...Keep an eye on the community and our public cloud roadmap for updates, and let us know what you think in the comments below!
Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, w...
Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
...rowser, the request will hit our redirect service, sending them to “get.help.acme.com” which will be displayed in the user's browser. For example, your public communication, website, or even internal m...
TL;DR - today we’re releasing the first of our new customer service management capabilities for Jira Service Management. Customers and organizations now have their own profile pages, complete with de...
To our friends on Community! We are excited to announce an early access program for a new feature in Jira Service Management that will allow you to create a new workflow and map it to an existing r...
Jira Service Management (Cloud)のフリー版で評価を実施しています。環境はテスト用のプロジェクトを1つ作成した状態です。この状態で「ポータル限定のカスタマー」でカスタマーポータルにログインすると作成したプロジェクトが表示され課題作成可能ですが、社内顧客(ディレクトリに登録されたクレーム済ドメインのAtlassianアカウントユーザー)でカスタマーポータルにアクセスする...
In the servicedesk/help center, agents have the option to share the request with someone with or without an account. Can this be done from within the the agent portal/project view?
Hi all, I know there are apps that can do this, but I was wondering what the best way would be to track the time issues spend in the In Progress status? I have tried with the following JQL in ...
How do I make this show "Configure" so I can connect it to Slack?
I'm dealing with Atlassian Assist as I want to automate some ticket creation, but somehow the app is installed but I'm not authorized so in slack i cannot setup the automation (see attached imgs). Pl...
We'd previously used Halp to feed into the template Answers in the Assist Slack app. Now that that is no longer, is there not a way to have the Canned Responses from Jira feed into the Answers in Ass...
Hello everyone, we are a IT-Service company which provides admin as as service to small to medium sized businesses. To handle the support request we use jira, but we'd like to improve the usability ...
We have objects that contain users (some have multiple users) within our assets schema trees. We need an automation to send out an email to each user within these objects when a field value change is...
I have a form in my JSM project. The form has a question: Question? [ ] X [ ] Y [ ] Z Now, I want to create an automation that will post a comment that will look differently depending on what ...
I have a Help Desk project that end users use to raise request for access requests, production issues and also request for new features / functionality. At present all these requests are coming up a...
I need to automate the assignment of tickets that arrive to my support board in jira (I am customer support) Also set alarms for when a ticket was answered, when the management time expired. Curren...
I am looking to create a survey or some sort of automation that collects both CSAT and Customer effort scores. These are both required metrics/reports in my service desk. I'm not quite sure what the ...
I've been advised this is a better route to go rather than team managed, but can't figure out how to do it.
I actually want to understand How does HALP streamline communication between Slack and Jira so that we can replace it with something else.
Hola! Les comparto mi problema; al querer exportar datos de incidentes en Jira Service Management He creado un formulario con campos que no están vinculados a jira para que los usuarios reporten in...
Is it possible to automatically update the issue status when writing and posting an internal comment, using the /status function? If not, any suggestions on how to approach?
We have been asked to find when a portal only user was created but I am not seeing where I can get that information. How can I get this?
Is there a way to set the limit of characters shown in each comment of a ticket? And if you want to continue reading, it will display a "read more" button. Similar to Quora and other for...
Hi I am trying to get an automation that does the following Run when the following Issue is created Of a certain request type Then "Clone Issue" into same project And "link Issue" to trigger i...
In our workflow we have peer approval for a change request ahead of it going to CAB. At the peer level we select a relevant group related to the assignee. Once this has been approved the next stage ...
Hello Atlassian Team, I'm trying to create a Service via asset rest api. Unfortunately when I try to do it I got following response: {"errorMessages":["Sorry, you do not have permission to perfo...
Just need to know what is the maximum attachment capacity can be uploaded ? As we have a requirement of having big and multiple files having large data file, How can we make it achievable in Jira ...
Hi Team, Can you plz help me with a script for copying Assignee Group members into a multi user picker field. When Assignee Group= Invoice, then all the members in the Invoice Group needs to be cop...
Dear community, I face the following challenge: We have a "Deal" issuetype for the sales department. As soon as a deal issue was created, a "Deal" Object in Asset is created and the link to or...
Hello, We are using Jira Service Management for our support services and the Assets Management where we have the customers, their contracts etc. When a customer creates a ticket, we retrieve the cus...
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