You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hi community friends, Have you or anyone at your organization ever struggled with setting up a service desk, especially with building a service catalog to support your customers or employe...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
We're excited to announce the release of a new feature to easily insert a list of Jira issues directly into descriptions and comments, allowing for seamless cross-referencing within your pro...
Hey Atlassian Community! 👋 I’m @Prithwish Basu , and I’m a Senior Product Manager here on the Jira Service Management team at Atlassian. I’m excited to meet everyone here in the community—...
I’m excited to share that Asset reporting for Jira Service Management Premium and Enterprise is now generally available! The rollout is in process and you should notice it in your instance soon. As...
I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email an...
Hello everyone! 👋 We’re excited to announce an Early Access Program (EAP) for a new view of issues in Jira Service Management: calendar view! You’ll be able to schedule issues in the calend...
Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
...Keep an eye on the community and our public cloud roadmap for updates, and let us know what you think in the comments below!
Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, w...
Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
...rowser, the request will hit our redirect service, sending them to “get.help.acme.com” which will be displayed in the user's browser. For example, your public communication, website, or even internal m...
TL;DR - today we’re releasing the first of our new customer service management capabilities for Jira Service Management. Customers and organizations now have their own profile pages, complete with de...
To our friends on Community! We are excited to announce an early access program for a new feature in Jira Service Management that will allow you to create a new workflow and map it to an existing r...
I'm having a terrible time configuring what my team sees when they view an issue in JSM. I have a view/edit screen configured for an incident. I have that screen associated with the issue type...
Hello there : Our customer says that can't recieve any email notification from requests updates, comments , etc Checking de notification logs , it's says that "The recipient's email address is on a...
Hello all, I am trying to page different opsgenie groups based on a field we are using an object in our asset management. So the premise is, right now, ticket comes in and gets worked like normal. ...
Hello, I'm trying to create a view on Confluence using the Assets macro that queries into Jira Assets using AQL and presents a view of several different ObjectTypeIds. A very basic example w...
Dear Community, I try to update an Asset Object via Automation (provided by Scriptrunner). In customfield_19103 is the asset object referenced and in customfield_16512 is the d...
Buen día a todos, Tengo esta necesidad y quisiera saber si es posible configurarla. Dentro de un proyecto en Jira Service Management tengo un correo predefinido al cual los clientes pueden enviar s...
Hi, Our customers are downloading the Jira Cloud app so that they can create issues for us. But the problem is that they get a screen for making a Jira site... The customers has Portal permission t...
Our agents are noticing that when using the Mobile app, its not possible to tag a Customer who they were able to add to Request Participants. The problem is not occurring when using the desktop brows...
Hi, I have created an Automation to Create Sub-Tasks, when status of a Parent Issue changes to In-Progress. Though Sub-Task is getting created successfully, no error, however value for 2 fields are...
Hi We recently discovered the new feature, the log of failed request notifications. Often the error is "Recipient’s email address is on a suppression list." The provided explanation of this is t...
Hi fellow Atlassians, has anyone been able to create a dashboard or reporting to track how many times Canned Responses were used on ticket requests?
Hi All, In a team - managed project I have created a new Request type, IT already had a workflow added to it by default which I did not want to use. I went to workflows and created a ...
We are currently facing an operational challenge within our JIRA Service Management (JSM) environment that requires your expertise and guidance. Our team has successfully implemented a solution to c...
Hello, This is more of a process flow discussion topic as well as how the configuration would actually work. Example: A user submits an ITSM ticket to make a change to a system whose develop...
Hello everyone I wonder how to delete these unsued status from the client portal. When a user tries to filter, he is seeing unused status in the project workflow. As you can see in the...
When I migrate issues from Jira Software to Jira Service Management , the messages with words - Internal note and thay not shows in portal. I make migration with Elements Copy And Sy...
Hello Community, I have the time spent field added to my field list but it doesn't show up on the issues. I tried all different options of adding it, removing and re-adding it but unable to still fi...
I have issue with automation rules on insight jira in CMDB ,after upgrade automation not working , I getting error : /rest/insight/1.0/automation/rule/34/events/run; user: case.bot1 ERROR case.bot 59...
We have a JIRA project "PDCOLLNEO" and default assignee of each ticket is Amit.Mehta We need if any issue Type of (Bug and Other Request) and reporter is sysadmin then all such tickets must be by def...
const fetch = require('node-fetch'); const FormData = require('form-data'); const fs = require('fs'); const fi...
Hello, I am a Jira Administrator and I am looking at making a test plan for all our implementations that we can follow. I want to ask if anyone knows or has a template of something similar. What I ...
Hey Guys, I wanted to get advice prior taking the exam for the ACA-910, are there any must that needs more attention while studying for it, I recently completed the ACP-620, for a beginner it felt a...
If I make auto assigning the ticket at some stage in the workflow. how will this affect the already existing tickets?
Hi All, We have imported our AWS resources into JSM Assets (Data center). We want to monitor particular object type (VPC Links) to be monitored so that it does not reach our limit. Can we trac...
Hi All, for some reason i can't login to Atlassian, Jira and JSM with my administrator email. The security email doesn't come through. Other emails are coming through and i've checked spam. M...
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