You’re invited to the next Jira Service Management webinar! On May 14 at 11 am PT we’re hosting a webinar on 3 reasons to ditch your traditional ITSM software. Atlassian customer, WEX Inc., will shar...
Hi Community! The Jira Service Management team is excited to introduce request type templates for team-managed projects! Last year, we shared these with you in our company-managed proje...
We’re excited to launch a much requested Customer Service feature in Jira Service Management: Products and entitlements. This feature is designed to help you tailor support experiences to the specifi...
Hello, Atlassian Community 👋 We're thrilled to announce the launch of our Early Access Program for Multiple Help Centers in Jira Service Management. This new capability will allow you to create an...
Hello Community! 👋 For those who joined us in New York City, Munich, or London for Team Tour: High Velocity, the Jira Service Management team really enjoyed being able to meet you in person and shar...
Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
Hi community friends, Have you or anyone at your organization ever struggled with setting up a service desk, especially with building a service catalog to support your customers or employe...
Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
We're excited to announce the release of a new feature to easily insert a list of Jira issues directly into descriptions and comments, allowing for seamless cross-referencing within your pro...
Hey Atlassian Community! 👋 I’m @Prithwish Basu , and I’m a Senior Product Manager here on the Jira Service Management team at Atlassian. I’m excited to meet everyone here in the community—...
I’m excited to share that Asset reporting for Jira Service Management Premium and Enterprise is now generally available! The rollout is in process and you should notice it in your instance soon. As...
I'm thrilled to share the release of this video tutorial where I will help you build an Free External Jira Service Management project. I include configuration tips and tricks for the portal, email an...
Hello everyone! 👋 We’re excited to announce an Early Access Program (EAP) for a new view of issues in Jira Service Management: calendar view! You’ll be able to schedule issues in the calend...
Hello Atlassian Community, The ability to surface objects from Jira Service Management Assets in Confluence is now available in open beta! After a successful early access program, we're now ready t...
Connect Confluence to Jira Service Management and improve your knowledge base by collaborating with outside teams who don’t need to manage requests in Jira, but do need access to create, edit, and pr...
Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
If you want to get started using Jira Service Management for customer service, it's as simple as creating a project with the Customer service management template. A quarter of customers use Jira...
...Keep an eye on the community and our public cloud roadmap for updates, and let us know what you think in the comments below!
Hello Community , We’re launching a few exciting new features that will save you loads of time and effort as you set up and customize your team’s company-managed project in Jira Service Man...
Hi Atlassian Community, I’m Manas, Product Manager for supporting data portability in JSM. For the last few months, we’ve been working with the Cloud Data Portability Team to add support for Jira s...
This feature has now been rolled out to all customers. Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, w...
Earlier this year we released Rich Customer Context, the first of our new customer service management features for Jira Service Management. Customers and organizations now have their own profile page...
Hello Atlassian Community, We're excited to announce a new early access program (EAP) for Assets in Jira Service Management. Our goal with this EAP is to increase the scalability of Assets to store...
...rowser, the request will hit our redirect service, sending them to “get.help.acme.com” which will be displayed in the user's browser. For example, your public communication, website, or even internal m...
TL;DR - today we’re releasing the first of our new customer service management capabilities for Jira Service Management. Customers and organizations now have their own profile pages, complete with de...
HI, I noticed that since moving to centralised user admin access, my site admin turned user admin is getting a something went wrong error when they access the Portal-only customers area. The...
Olá. É possível utilizar dois campos numéricos em um formulário e realizar a soma entre eles utilizando advanced formula?
if I update a comment on one JSM ticket, I want to update the same comment in linked issue of Software project.
In one of my JSM project, I have a Urgency field with values critical, high, medium, low. when urgency = critical i want to set priority to critical urgency = high i want to set priority to critica...
Within Jira Service Management we currently support many languages. Is there a way to find analytics on the number of support messages we receive in different languages?
I enabled Atlassian Assist on a channel where the main thing we want to do is search Confluence. I created 1 intent to create a specific ticket, and now it is no longer searching Confluence. What do ...
We just launched our service portal. I'm an administrator but not the overall guru admin. I'm trying to find the root cause for issues in seeing and sharing issues. I'm unable to view a tick...
Traditional methods of new hire onboarding, often managed as checklists or tasks, no longer cut it. Today's workforce demands a more streamlined and self-service approach to onboarding, coupled with ...
Are you tapping into the various features of Atlassian Intelligence at your organization? Are you using the Jira Service Management virtual agent to resolve issues? We want to hear from you! The J...
We are trying to update an asset object in an automation rule by using " Update Asset with ScriptRuner The Json works if there is data being passed, but fails for nulls. We tried the followin...
I want to use this feature: https://support.atlassian.com/jira-software-cloud/docs/copy-an-issue-layout-to-other-projects/ In a JSM project. Is this possible?
I find the message box at the bottom of the page to be way to small and confining. Is there anyway to get a larger editor or perhaps one the pops out?
Dear Users, I eager to know if we have options to have milestones defined at certain % of resolutions time like we have in Remedy. Ex: When SLA is at 75% and if the issue is not closed, I want to t...
We build this Automation to retrieve data from Assets. We would like to retrieve data from 2 asset objects when the reporter field changes, but we keep getting errors. So the initial reporte...
Buenos días a todos!! Los molesto porque estoy necesitando tener un control de numeración de casos totalmente distinto e independiente al que ya tenemos cuando creamos un proyecto. Para trata...
Hi, We are currently exploring the option of potentially disabling the ability to create support tickets via email and instead, only permitting their creation through our portal request form. To ac...
Hello, One of my control panels disappeared, apparently it was moved to the trash, can anyone tell me how I can access the control panels trash? Thank you for your help!
Dear colleagues, Please advise the best courses to take about Scriptrunner and Groovy for Jira Administrators. Also, another course, that will help to automate different things in Jira. Thank you.
We wanted to understand if either of the below scenarios are possible for JSM Approver should get a email notification with list of all the request which he/she needs approve. If the above “end...
I want users outside of my Jira Service Management project to create requests via email, even when customer permissions (channel access) are restricted, how configure an email channel to allow such r...
HI, we must return, via code, all the portals where the logged in user is a customer. From what we have seen, the following methods return only the portals and service desks connected to the user a...
I am looking to extract the names and email addresses of Customers (users) I have set up against individual Organisations within my JIRA project, is this possible?
Hi all, Is there a way to configure Jira Assets Object attributes to provide you with a repeated (set of) attributes in case you need to enter more than one of the same attributes with different val...
Hi there, can someone please enlighten me a bit on the permissions of jira service management? We're using it internally as an IT support portal, so every customer needs to be invited. I'm confused ...
Hi community, I want to edit the field Request Participant with some values from Asset. I have done a lookupObjects and insert the values in a variable. The values are the Name Attribu...
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