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Why does this automation throw an error?


The Automation was triggered by an issue that breached the SLA. Its field Assignee was empty. Therefore the if condition was met and and an assignee allocated to the Assignee field. Afterwards the Assignee should be informed of the breach by an email. But this resulted in an error "There is no value set for the field assignee". Please could you explain why this error occurred?

1 answer

1 accepted

1 vote
Answer accepted
Dirk Ronsmans Community Leader Mar 08, 2022

Hi @SKo ,

Most likely the change that you've done to the Assignee is not yet fully propagated thru so when the Send email action runs it still returns an emtpy value for assignee.

There is a component available that you can add called "refetch data".

I would suggest to add that in front of your email sending component to make sure the data that is being worked with is up to date.

I would suggest trying that one.


Awesome! Thank you very much. You saved me a lot of time.

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