Need resources to learn how to best configure JIRA General Service Management project

[Amroz]

I am looking to learn more about the JIRA General Service Management capability. I don't find a lot of content online related to it. What is the best way to get more information on it?

My team is currently using emails to report issues with the existing system. My understanding is that with the help of JIRA General Service Management tool I would be able to receive issues reported via email to my JIRA project directly and auto-assign it and work with groups vi JIRA without having to work on email threads. I would love to learn more from a configuration standpoint to be able to use the tool to the best of its ability. 

[Mayur Jadhav · Accepted solution]

Hi @Amroz 

Welcome to the Atlassian Community!!!

• Please go through this link where you find the resource to getting started with the JSM. https://support.atlassian.com/jira-service-management-cloud/resources/
• Also one more thing if want that whenever your customer emails your a specific issue will be created in Jira then this document will help you to configure this.
• https://confluence.atlassian.com/servicemanagementserver/receiving-requests-by-email-939926303.html

[Amroz]

Thank you @Mayur Jadhav  for helping me get started.

[Mayur Jadhav]

Most Welcome @Amroz