You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
Next: Root
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
The Atlassian Community can help you and your team get more value out of Atlassian products and practices.
Hello, we have a problem with Request Participants.
When the Reporter send us a ticket, only the Reporter recieve the email confirmation issue created. We need all contacts (request participants) that are added/copied to that Help ticket recieve this automatic email from JIRA.
We don't find any solution
please also check the assigned "Cutomer notifications" if the Request Participants are indeed listed for the "Request created" event (they are called "Customers involved" in that case).
You can find a better documentation here:
The first screenshot over there shows it pretty well. I am wondering if this setting is something else for your project at the moment?
Regards,
Daniel
Hello @Ricard Martin
Welcome to the community!!!
For this issue, please check the 'Notification Scheme' that is applied to the project. For receiving the issue created notification, the 'Watchers' should be added as well.
The navigation to notification is as follows:
Project Settings --> Notifications
IN order to make any changes to this, you will need admin access.
Please let me know if this helps or if you have any further questions. Kindly accept the answer if this enables you to resolve the issue.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.