Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,467,417
Community Members
 
Community Events
177
Community Groups

Jira Service Desk Issue Types Missing

Edited

I am trying to setup Jira SD for the first time. When I look in the Jira Settings | Issues, the only issue type option it shows is Epic. In the knowledgebase it says I should have the following: 

  • Change Requesting a change in the current IT profile.

  • IT help Requesting help for an IT related problem.

  • Incident Reporting an incident or IT service outage.

  • New feature Requesting new capability or software feature.

  • Problem Investigating and reporting the root cause of multiple incidents.

  • Service request Requesting help from an internal or customer service desk. 

  • Service request with approval Requesting help that requires a manager or board approval.

  • Support Requesting help for customer support issues. 

I have 2 questions:

  1. How do I find those issue types or do I have to create them myself?
  2. How do I select that issue type in my request type?

Thanks for any help you can give!

1 answer

1 accepted

1 vote
Answer accepted

@Margaret Winward 

The request types (change, it help, and so on) related to JSD are created when you use an ITSM Template to create a new project.

I assume that you already have JIra Service Desk installed in your instance, so

Make sure you are creating a Jira Service Desk  project using ITSM template in classic projects.

It would be helpfull if you describe your steps on creation, and share snapshots.

Thanks - I found them. 

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events