Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Jira Service Desk Issue Types Missing

Margaret Winward September 24, 2020

I am trying to setup Jira SD for the first time. When I look in the Jira Settings | Issues, the only issue type option it shows is Epic. In the knowledgebase it says I should have the following: 

  • Change Requesting a change in the current IT profile.

  • IT help Requesting help for an IT related problem.

  • Incident Reporting an incident or IT service outage.

  • New feature Requesting new capability or software feature.

  • Problem Investigating and reporting the root cause of multiple incidents.

  • Service request Requesting help from an internal or customer service desk. 

  • Service request with approval Requesting help that requires a manager or board approval.

  • Support Requesting help for customer support issues. 

I have 2 questions:

  1. How do I find those issue types or do I have to create them myself?
  2. How do I select that issue type in my request type?

Thanks for any help you can give!

1 answer

1 accepted

Suggest an answer

Log in or Sign up to answer
1 vote
Answer accepted
Patricia Francezi
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
September 25, 2020

@Margaret Winward 

The request types (change, it help, and so on) related to JSD are created when you use an ITSM Template to create a new project.

I assume that you already have JIra Service Desk installed in your instance, so

Make sure you are creating a Jira Service Desk  project using ITSM template in classic projects.

It would be helpfull if you describe your steps on creation, and share snapshots.

Margaret Winward September 28, 2020

Thanks - I found them. 

TAGS
AUG Leaders

Atlassian Community Events