I am trying to setup Jira SD for the first time. When I look in the Jira Settings | Issues, the only issue type option it shows is Epic. In the knowledgebase it says I should have the following:
Change Requesting a change in the current IT profile.
IT help Requesting help for an IT related problem.
Incident Reporting an incident or IT service outage.
New feature Requesting new capability or software feature.
Problem Investigating and reporting the root cause of multiple incidents.
Service request Requesting help from an internal or customer service desk.
Service request with approval Requesting help that requires a manager or board approval.
Support Requesting help for customer support issues.
I have 2 questions:
Thanks for any help you can give!
The request types (change, it help, and so on) related to JSD are created when you use an ITSM Template to create a new project.
I assume that you already have JIra Service Desk installed in your instance, so
Make sure you are creating a Jira Service Desk project using ITSM template in classic projects.
It would be helpfull if you describe your steps on creation, and share snapshots.
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