Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Service Desk Issue Types Missing Edited

I am trying to setup Jira SD for the first time. When I look in the Jira Settings | Issues, the only issue type option it shows is Epic. In the knowledgebase it says I should have the following: 

  • Change Requesting a change in the current IT profile.

  • IT help Requesting help for an IT related problem.

  • Incident Reporting an incident or IT service outage.

  • New feature Requesting new capability or software feature.

  • Problem Investigating and reporting the root cause of multiple incidents.

  • Service request Requesting help from an internal or customer service desk. 

  • Service request with approval Requesting help that requires a manager or board approval.

  • Support Requesting help for customer support issues. 

I have 2 questions:

  1. How do I find those issue types or do I have to create them myself?
  2. How do I select that issue type in my request type?

Thanks for any help you can give!

1 answer

1 accepted

@Margaret Winward 

The request types (change, it help, and so on) related to JSD are created when you use an ITSM Template to create a new project.

I assume that you already have JIra Service Desk installed in your instance, so

Make sure you are creating a Jira Service Desk  project using ITSM template in classic projects.

It would be helpfull if you describe your steps on creation, and share snapshots.

Thanks - I found them. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Confluence

Announcing Team Calendars in Confluence Data Center

Hi Community! We're thrilled to share that Team Calendars for Confluence is now a built-in feature for Confluence Data Center releases 7.11 and beyond.  A long time favorite,  Team Cale...

78 views 0 3
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you