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I am using JIRA Service desk (Server based) and am due to set up a new "helpdesk"
My concept is: The end user needs to complete a form (simple enough). This form however will then be processed through certain queues......at one particular stage/queue the form will need to be sent back to the user for more information
I guess my question is in 2 parts
Is it possible 2 have 1 form and when the issue gets moved to a certain queue it A) Can auto send out the already completed form B) unhide new sections which the user must now complete of the same form
My aim: Is for the user to NOT have to fill out 2 forms when alot of the information is similar, I just need EXTRA information
Any help would be greatly appreciated
Hi @Helen Pippard ,
This won't really be possible out of the box. Once a form is submitted the customer can only add comments to it and no longer edit it.
You will need to look towards apps here. One of them is ProForma (https://marketplace.atlassian.com/apps/1215833/proforma-forms-checklist-for-jira?tab=overview&hosting=server) which was also recently acquired by Atlassian.
This allow you to create more dynamic forms and (as they mention in their app description)
Use multiple forms per request and allow updates to a request after creation
So if this is something you really need, I suggest looking towards ProForma or an app similar to it.