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How to add a logo to eMails that will be sent to Customer inquiries

I am having a very difficult time finding where I can set up the eMail template for each project (we are using it for each Client) to have the logo and signature line in place when a user responds to an eMail.


What are the size restrictions for the logo?



1 answer

1 vote

Hi himwalle,

Welcome to Atlassian Community!

On Jira Service Desk there is a great feature where we can edit the CSS and HMTL of the notification customers receive.

Note that, this change will be applied to all customer notifications of the project, so if you use other projects, you will need to edit one by one.

Please, go to Project settings > Customer notifications > Edit templates.

In order to add images, you will need to add it as a link, so you need to upload it on a site like, for example. Then you can use the example below and place it on the template:



Regarding the size, it will depend on the customers' client mail. Jira will only send the link in the body of the email, so, for example, if the customer uses outlook and it's set that they can only receive attachments with 5MB and the image in the link that you added has 7MB, it will not work for that customer, but it will work for other customers where the limit is 10MB.

Now, related the signature, if you need to add a general signature with information about the company and not specific for the agent who replies to the ticket, you can add on the template as well, but if you need that each reply contains the information about the agent who replied, it will not be possible, since the notification configuration is applied to all notifications and there is no option to pull information about the agent automatically.

In this case, the agent will have to manually add their signature when adding a comment to the ticket. We have a feature request suggesting the implementation of this ability:

Please, click on vote and watch to receive updates about the feature.


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