Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,458,120
Community Members
 
Community Events
176
Community Groups

Email to ticket stopped

Edited

Hi,

Every 2 months I have observed the case that Jira stops converting ticket send through email.

Once the outlook email password is changed its starts working again. 

Till the time we recognize this issue our customers start reporting over call that they have not received any acknowledgement email with ticket id from SD. 

How can we solve this behavior permanently. 

1 answer

0 votes

Hi @Yojana

Welcome to the community. 

This probably happens, because the password of the mailbox expires by that time.

Maybe it is possible to configure the mailbox, so that the password does not expire.

Some email providers also allow to generate so called app /application passwords, that does not expire and also do not need an 2 Factor Authentication if it is configured in your environment. 

Hi Bastian,

Appreciate your reply !!

To double check this case have tried to login the outlook email externally and check if this is password expiry case. 

I was able to login successfully and the email sent was also there in "Inbox" with already read status. 

Let me know your thoughts on this. 

Ok, if the mail is marked as read, there might be two reasons.

Either Jira read the email and could not process it. Then you should see something in the mail handler log.

Or Something/Someone else read that email and marked is as read. If the mail is marked as read, Jira will not try to process it again.

Thanks Bastian !! 

I will check the logs. 

Suggest an answer

Log in or Sign up to answer
TAGS

Atlassian Community Events