Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Interests
See all
Community resources
Top groups
Explore all groups
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Get started Tell me more
Atlassian Community about banner
4,461,312
Community Members
 
Community Events
176
Community Groups

Done issues listed as unresolved

Erick
Erick Dec 12, 2019

I have a JSD next-gen project that is not marking my issues as resolved when I set them to a "done" status and I can't find how to fix it.

Since it's a next-gen project, I can't find a way to set the resolution field using the workflow.

This is a problem because I have a global filter that displays all my unresolved issues and all done issues from this project is showing up.

Thanks!

Erick

Answer
Watch
Like Be the first to like this
285 views

1 answer

0 votes
Michael Andolfatto
Michael Andolfatto Community Leader Dec 12, 2019

Hi @Erick ,

It looks like the functionality to add a resolution in next-gen projects is currently unavailable.

Testing it out, when an issue in a next-gen JSD project is moved into a status belonging to the Done category (green), it will send out an email notifying the customer that their request has been resolved (even though the field still is not marked as such) and will prompt the satisfaction survey.

View More Comments
Erick
Erick Dec 12, 2019

In a next-gen software project when you move an issue to the last board column, it sets the resolution, but in next-gen JSD there is no board.

Like
Reply

Suggest an answer

Log in or Sign up to answer
New to Jira Service Management
TAGS

Atlassian Community Events

See all events