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Create Issue On Behalf of other User

Jyoti Verma
Jyoti Verma May 16, 2019

Hi

Agents can see this option on Help Center while creating new issues while it is missing for Customers.

I need to enable this for our customers - please suggest the needful.

Regards

Jyoti

 

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Dan Breyen
Dan Breyen
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March 9, 2023

You can create the new issue and then share it with the whole organization from the portal.  You can also share it with individuals from the portal if that helps.

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Brant Schroeder
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May 16, 2019

Jyoti,

This is only available to agents.  If this is something you feel should also exist for customers you should submit a feature request to Atlassian here: https://jira.atlassian.com/secure/Dashboard.jspa?selectPageId=10440

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