Automation for Comment Added: Internal or to Customer

[Brian Oconnell]

When creating a custom automation, how do I distinguish between someone entering a comment on the "internal" or "Customer" tabs as the triggering event?

[Alexander Ling]

Hello @Brian Oconnell 

Are you using the standard automation or automation for jira? It is possible in both. In the out of the box automation you can use "comment added" in the when-field and then choose if the comment is internal or public.

In automation for jira you can use a check to see if the comment was internal or public, one way to do it is like this:

Please let me know if this isn't what you are looking for, otherwise I hope that this answer solves your issue.

Best regards,

Alexander