Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Automation for Comment Added: Internal or to Customer

When creating a custom automation, how do I distinguish between someone entering a comment on the "internal" or "Customer" tabs as the triggering event?

1 answer

Hello @Brian Oconnell 

Are you using the standard automation or automation for jira? It is possible in both. In the out of the box automation you can use "comment added" in the when-field and then choose if the comment is internal or public.


In automation for jira you can use a check to see if the comment was internal or public, one way to do it is like this:


Please let me know if this isn't what you are looking for, otherwise I hope that this answer solves your issue.

Best regards,


Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you