Hello @Brian Oconnell
Are you using the standard automation or automation for jira? It is possible in both. In the out of the box automation you can use "comment added" in the when-field and then choose if the comment is internal or public.
In automation for jira you can use a check to see if the comment was internal or public, one way to do it is like this:
Please let me know if this isn't what you are looking for, otherwise I hope that this answer solves your issue.
Hello everyone, I am a product manager in the Jira Cloud team focused on making sure our customers have a delightful experience using our products. Towards that goal, one of the areas which is extr...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events