I am wondering if anyone is using Jira SD for non-software/non-development service request tracking that are location-based.
My use cases are as followings:
Has anyone use Jira the way I've described above?
Hi @M C - Welcome to the Atlassian Community!
I use JSD with several non-software requests - although not like yours which is pretty unique. :-)
But I think it will work. The problem is that for the officers to do anything more than add comments to the request, they will have to be Service Desk Agents and have a license as such. Meaning they have to be agents to be able to update and fields.
Outside of that, it certainly should work. I would be happy to help you along the way.
Hello there friendly community! I'm currently working on a guide for folks who are new to Incident Management, or want to improve their current Incident Management process. The TL;DR I'd...
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