It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

new ticket -> sending an email to agents Edited

How can I send an email to agents when the registration ticket?

1 answer

Did you mean that you'd like Agents to get notifications when a new ticket is created? If yes, then all you need to do is to add jira-servicedesk-users group or Service Desk team role (for more project specific) to the issue created notification.

Screenshot 2020-03-30 at 7.31.28 AM.png

Or you can create an automation to alert user when issue is created.

Hope that helps!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Halp

Halp - Conversational Ticketing Help Desk for internal requests

From the Halp Team Howdy!  👋   We’re Halp, a conversational ticketing help desk for all of your internal requests in Slack (and soon to be MS Teams!). We’re excited to be a par...

63 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you