When I try and click onto the 'testing' status to change it to 'validating' nothing happens. This is on my PC not a mobile.
Hi David - Welcome to the Atlassian Community!
There could be a couple of things going on there.
1. Check the Permission Scheme for the project to make sure that you have the Transition Issue permission.
2. Check the workflow associated with the project and issue type to see if there is a Condition on the transition from testing to validating that is preventing you from moving it.
Recommended Learning For You
Level up your skills with Atlassian learning
Learning Path
Jira Service Management Fundamentals
These short, self-paced courses will help you get up and running in Jira Service Management in just 90 minutes.
Learning Path
ITSM
Use this path to build your IT Service Management knowledge and earn an Atlassian certification.
Setting Up ITSM Projects in Jira Service Management
This training series helps you get started in Jira Service Management quickly with the new ITSM project template.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.