I already asked our admn to grant me the right
(add me to the "service team")
But I don't have the same permission as other team members
when I open a ticket, the information i can get is limited
and the layout is different too
this is mine
and this is my team member
not sure what is wrong and how to make it right
To be able to see tickets on service desk you must have a service desk license (be part of the group jira-servicedesk-users) and also your admin must add the "Service Desk Team" role in the desired project.
Can you please check with your administrator if you have an SD license?
Hi everyone, welcome to the kb articles for Opsgenie FAQs. I'm one of the Technical Support Engineers for Opsgenie who will be providing weekly posts on FAQs from customers. All alerts are ...
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