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don't have full functions

Hi Sir,

I already asked our admn to grant me the right

(add me to the "service team")

Screen Shot 2018-10-17 at 10.34.47.png

 

But I don't have the same permission as other team members

when I open a ticket, the information i can get is limited

and the layout is different too

 

this is mine

picturemessage_3c5sp2zd.s4b.png

 

and this is my team member

 

picturemessage_scdllctn.fiw.png

not sure what is wrong and how to make it right

Thank you.

 

1 answer

0 votes

Hi Ken,

To be able to see tickets on service desk you must have a service desk license (be part of the group jira-servicedesk-users) and also your admin must add the "Service Desk Team" role in the desired project.
Can you please check with your administrator if you have an SD license?

Regards,
Angélica

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