It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

conflict with duplicate role in Service Desk project

Within our new Service desk project the role as customer and as service agent had been assigned to me.

The Service Desk customer role was only assigned for testing purposes. However now I am able to access the Customer Portal only  (not Jira). Therefore the Service Desk admin tried to delete my customer role but it does not work. 

Any idea how this issue could be solved?

Thanks.

1 answer

1 accepted

1 vote
Answer accepted

Hi @Ines_Büntig ,

You’ll be treated as an agent only when you have a JSD license. 

Many Thanks. Issue solved.

Like mohithb likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Marketplace Apps & Integrations

Insights from Marketplace Partners on the new Atlassian Marketplace Bug Bounty Program

A bug bounty program is one of the most powerful post-production tools that any organization can implement to help detect vulnerabilities in their applications and services. Crowdsourcing vulnerabili...

429 views 0 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you