It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When a user send a request, everybody in the group received a notification Edited

Hello,

I create a project in service desk and when a customer sends requests all the team receives a mail. Same for the exchange of anwsers.

My question is : how to send theses mails to all the customers of a project ? 

Thanks for your help,

Romuald.

1 answer

0 votes
John_Funk Community Leader Jan 15, 2020

Hi @Romuald LEMATTRE  - Check your Notification Scheme for that Project. It might be that notifications are going to the Service Desk Team which is why everyone gets it. 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Keep your team in the loop with Team @mentions in Jira Software!

Hi everyone! My name is Jenny, a Product Manager at Atlassian. After launching Team @mentions in Confluence, we heard a lot of positive feedback from customers that they love how easy it is to @men...

73 views 0 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you