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What is the best way to invite external agents to a single project?

We are looking to have 2 external users work on a project with our internal team. What's the best way to invite the 2 external agents so that they only see the 1 project and not the rest of our service desk projects. In testing this the external user I invited could see all projects unless I marked them private, but that only works for next-gen, and is a cumbersome way to set up permissions. What I would like ideally is to be able to assign project permissions to users.

This is a cloud hosted Jira Service Desk with a mix of classic and next-gen projects.



3 answers

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Answer accepted
John_Funk Community Leader Jan 13, 2020

Hi Chris - Take a look at the Permission Scheme for the projects to see who has Browse Projects permission.  I would suggest adjusting that to just use Project Roles and that the project roles are not universally allowing all users to see them. 

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Answer accepted

@Chris Knowlton 

Below KB article explains how you can restrict project permissions to specific users/groups. This is not specific to Jira Service Desk, but applying the project permissions are same for all Jira classic projects.

Thanks @Veera Visanakarrala and @John_Funk for the information, this was helpful. It looks like this is another reason not to (yet) user next-gen projects, they are not affected by the permission settings the same way classic is. 

You are welcome, @Chris Knowlton

John_Funk Community Leader Jan 15, 2020


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