It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Updating Jira Service Desk - did i do it right?

I'm still evaluating JSD, and i saw an update was available , so i thought i'd give a try and see how that would go. I came from jira service desk 4.6.1 , intalled with the jsd 4.6.1 installer on Ubuntu 18.04. So i was upgrading to 4.7 at this time.

As a guide, i used this part of the docs:

https://confluence.atlassian.com/adminjiraserver/upgrading-jira-server-installer-938846937.html

the guide said it would be sufficient to update only jira core/software and JSD would be upgraded aftewards from the webinterface. So i downloaded the jira-core 8.7 installer package and followed the steps and re-configured my server.xml files after the update. All good.

I was expecting i had to update JSD to 4.7, but after the update of jira core was complete and i started the interface, i saw JSD was on 4.7 already.

Also, the upgrade report was not updated with the datestamp of the actual update. It still showed the datestamp of initial installation, funny enough, it did display the 8.7 version in that report.

"Jira was successfully upgraded to version 8.7.0 on 22/01/2020 at 20:48"

I performed the update on 08/02/2020

So i have some questions:

Was i right by updating only jira-core by using the jira-core installer bin file? Could i have used the jira service desk installer bin file as well?

Is it to be expected that JSD is automatically updated as part of the installer update when updating using the jira core installer?

What's up with the last upgrade report datestamp?

 

 

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Confluence

What project did you transition or start on Confluence with the shift to remote work?

It’s been great to hear from fellow users over the last few weeks about the best tips and fun moments you’ve had working on Confluence since the transition to working remote. I’d love to keep the c...

140 views 3 7
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you