It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Single-portal with multiple projects and public tickets

wlandgraf Feb 01, 2019

I'm really lost on how to properly setup Jira Service Desk.
I have a company which should have a single support portal (my company).
However, I have multiple products, and each product of course has different versions.

The portal should handle general questions like website issues, payment, warranties, etc., but also specific questions about a product. User will ask about product X, in version Y, why something is not wrong.

I tried to create a single service desk project (TMS Software), because I want a single portal. Then I created several components for each product I have.
But to my surprise, I cannot define versions for each component. The versions are per project! Am I missing something?
How can I properly setup that?

I also would like to have tickets to be public to everyone by default, and to have a field "make this private" and then the user explicitly asks for a private ticket if he wants to. I tried to use Organizations for that, is that the correct way? I have created one organization "TMS Customers" which holds *all* customers. Not sure if that's correct?

Thanks in advance.

1 answer

0 votes
Angelica da Luz Atlassian Team Feb 04, 2019

Hi wlandgraf,

I saw that you opened a ticket with our support related to the same question.
As the question is the same, let's focus on the ticket to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter in two different platforms.

Regards,
Angélica

wlandgraf Feb 04, 2019

Hi @Angelica da Luz, ok, looking forward to the answer in the ticket.

Rodrigo Arvizu I'm New Here Thursday

Whats the answer in the ticket?

wlandgraf Thursday

The ticket is rather long and evolve through other subquestions, but all in all, unfortunately, we couldn't achieve what we want.

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Published in Opsgenie

Handling Opsgenie Alerts

Hi everyone, welcome to the kb articles for Opsgenie FAQs. I'm one of the Technical Support Engineers for Opsgenie who will be providing weekly posts on FAQs from customers.   All alerts are ...

31 views 0 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you