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Restrict request type for customers

Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests on hardware and the other only on software. When they see the customer portal, I don't want them to see both options for hardware and software. Only for what they are looking for. Can this be done? This is specific to Jira Service Desk for Cloud

3 answers

Manmohan,

Unfortunately you cannot. Only thing you can restrict is who can access knowledge base.

Victor

0 votes
John_Funk Community Leader Jan 06, 2020

Hi @manmohan.adhikari  - No, you are not going to be able to do that in a single portal. You would need to create two different portals. 

Hi @manmohan.adhikari 

You can restrict request types with plugin extension for the Jira service desk. After installing this add-on, you can restrict groups or users in the visibility section.

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