Restrict request type for customers

[manmohan.adhikari]

Is there a way for us to restrict Request Types for specific customers within the same Project? I have two organizations that request IT work from us, but one organizations only needs help Requests on hardware and the other only on software. When they see the customer portal, I don't want them to see both options for hardware and software. Only for what they are looking for. Can this be done? This is specific to Jira Service Desk for Cloud

[Ana Alvarez]

I have a similar need as Manmohan. @John Funk do you know of or can you recommend specific plugins that provide this functionality?

[Ashkan Malekly]

Hi @manmohan.adhikari 

You can restrict request types with plugin extension for the Jira service desk. After installing this add-on, you can restrict groups or users in the visibility section.

[John Funk]

Hi @manmohan.adhikari  - No, you are not going to be able to do that in a single portal. You would need to create two different portals. 

[Victor Mutambuki]

Manmohan,

Unfortunately you cannot. Only thing you can restrict is who can access knowledge base.

Victor