I am trying to setup a customer support portal. In all forms I create there is a field named "Raise this request on behalf of" .
This field is always a mandatory , how can I remove it from the form?
I tried using "Jira Service Desk Permission scheme .." of the project removing "Service Desk customer ..." from "Modify Reporter" entry.
I see that it is removed (enclosed image) but in the form this field still exists.
How can I remove it.
Hi Yair - Welcome to the Atlassian Community!
That field should only show up if you are an Admin or an Agent. Customers will not see that field.
Here is more information if needed:
Take our 5-minute survey to win a $500 Visa gift card! Are you currently using Confluence Cloud? We want to hear from you! Fill out this quick survey about your Confluence Cloud experience so we ...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event