I created a new-gen project on Jira Service Desk. Since only specific users should be able to see the issues, I changed the permission settings to private and configured the customers as agents and the resolver groups as administrators.
I want the customer A, enabled on project X, to see the issues opened by customer B on project X. Is that possible somehow?
Welcome to Atlassian Community!
On Jira Service Desk it’s possible to share tickets with other customers and also a group of customers that is called Organizations.
In your use case, as both customers have permission on Project X, for customer A to also see the ticket created by Customer B, they need to be added as a participant of the ticket.
Customer B can share the ticket through the customer portal by clicking on “Share” and agents can add the customers through the “Request participants” field.
If you have any other questions regarding this matter, please let us know.
In this case, it would be necessary to add an Organization instead of Participants. Participants are people added separately and the Org is a group of customers.
When a customer belongs to an Organization, when creating the ticket they can share it with the Org or create a private request.
A bug bounty program is one of the most powerful post-production tools that any organization can implement to help detect vulnerabilities in their applications and services. Crowdsourcing vulnerabili...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events