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Need the ability to submit anonymously on a specific request type

Ron_King I'm New Here Jan 03, 2020

Issue:  All other request types I need to know who submitted the request, but I have one request that I would like for the submission be anonymous.  The reason for this feature is to give the user the ability to submit security concerns or harassment for example.  They need to feel comfortable that no retaliation will come back to the.  

Question:  Is there a way to make this happen for one request type?  if not, is there a way to hide the requestor from the portal screen and I can flip the requestor to another account on the backend.  This way it comes over unknown to who submitted the request.

Recap:  All other Request types should function with the known users.  

1 answer

1 vote
Ismael_Jimoh Community Leader Jan 03, 2020

@Ron_King 

This is not possible as the option on how users access a portal is project based. Hence if you restrict submissions on your project to only users who are customers, no anonymous users would be able to submit a request within this particular portal.

If however you want anonymous users to be able to submit requests then create a new portal and request type and announce this or add this so users who want to submit anonymous requests can go to this one portal for help.

Hope this helps.

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