Jira Server Desk has a CSV import feature. You can look at that as well.
Refer to this document: https://confluence.atlassian.com/adminjiraserver/importing-data-from-csv-938847533.html
You first need to export the data from your current tool into a CSV format.
Then configure Jira Service Desk to match your existing requirements - projects, workflows, issue types and various schemes. Format the CSV that Jira can accept based on your requirements of course.
It can take a while, may not be straight forward but certainly possible if planned properly.
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