It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Software + Service Desk in Docker

Our team has been running Jira Software in Kubernetes for almost a year now just fine. We are now trying the Jira Service Desk Trial License but we're having problems integrating it with Jira Software. I think the problem is we simply don't understand the architecture we need to achieve.

There isn't any documentation with regards to integrating Jira Software and Service Desk using Docker.

The documentation here https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-how-jira-service-desk-works-with-jira-core-software mentions the following:

To utilize full integration benefits, Jira Service Desk needs to be installed alongside Jira Software. Since Jira Service Desk and Jira Software run on the same interface, you can administer both within the same tool with no additional configuration. To install Jira Service Desk, follow the Installation steps and place it on the same server where the Jira Software is installed.

What does that mean in a container-based installation? We're using the Docker images from Atlassian for both Jira Software and Service Desk. I didn't see an image that runs both Jira Software and Service Desk. Should they be sharing a volume?

2 answers

1 accepted

0 votes
Answer accepted

Hi @cyawman 

 

The installation is the same as Jira Server (non-docker). 

You first need to deploy the Jira Software container  

After everything is set up and running, simply go to the versions and licenses page and install Jira Service Desk through the UI. 

Yes, they can share a the same volume.

Like Adrian_Stephen likes this

You're welcome @cyawman !

Hi @cyawman

We are currently using Jira Software + Service Desk on a 4 node datacenter cluster. It's impressive to see you are running Jira software in Kubernetes already. Would you please advise us how the license modelling works and what Database component is being used?

Please note that we have about 8000 users in our Enterprise instance, so any thoughts around this would be highly appreciated. 

Hi @Navin Sridharan 

We are on the Jira Server license. We run on AWS so our database is externalized using RDS.

Thank you for the response @cyawman . In your opinion, would you recommend spinning containers to manage things from an enterprise perspective. As I mentioned, we have close to 8000 users, so any suggestions?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

Keep your team in the loop with Team @mentions in Jira Software!

Hi everyone! My name is Jenny, a Product Manager at Atlassian. After launching Team @mentions in Confluence, we heard a lot of positive feedback from customers that they love how easy it is to @men...

268 views 4 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you