It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is it possible to search on a request reference in the requests lists on customer portal?

Hello,

 

It doesn't seem it is possible for a customer to search for a request reference in the search box in requests list in the customer portal.

Why is that? Is that a feature I need to request?

 

Thank you.

1 answer

Hello,

The customer can search, but they need to enter the full reference key, not just the number. E.g. if the request reference is "DEMO-15", if they search for "15" it will not find it, but if they search for "DEMO-15" it will.

This is just how JQL works.

Cheer,

Boyan

Oooh, that's the way.

Thank you very much.

Have an nice day.

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Align

Best Practices in Jira Align

Hello Jira Align customers! In order to better serve you on your journey with Jira Align, the Community team has worked with the Jira Align team to curate the content in this collection to better s...

120 views 0 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you