It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to load existing customer/people records? Edited

Rod Lo Jan 08, 2019

We have existing customer records from a different project and is testing Service Desk.

How can we preload their records into the Customers list without them starting all over again? i.e. Without waiting for the customers raising a new request.

Maybe around 5000+ customer?

1 answer

0 votes
Angelica da Luz Atlassian Team Jan 09, 2019

Hello Rod,

Thank you for getting in touch with Atlassian Community!
Just for us to better understand and help you with this question, we just would like to confirm if records mean only their accounts or if you need to move their tickets from one project to another.
If you need to add their accounts from one project to another, the best option is to make a list of all emails and separate them with a comma, then you can add this list that will create all accounts:

Screenshot 2019-01-09_10-44-05.png

As you have many customers, we suggest adding 1000 by 1000 to avoid any timeout that Jira may have.

Regards,
Angélica

Suggest an answer

Log in or Sign up to answer
This widget could not be displayed.
This widget could not be displayed.
Community showcase
Posted in Statuspage

⭐️Would you recommend Statuspage? Leave a (honest!) review. ⭐️

Hi Community friends, We're working on sourcing more reviews on Capterra – a popular software review site –  to help teams like yours make more informed decisions when choosing an inc...

97 views 3 5
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you