It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to check the status of the linked cases and trigger a warning?

Here is a scenario.

Normal request received in JSD.

Create a new linked issue (causes by) to a Jira s/w project (we have a Jira cloud s/w) for the dev team.

The dev team is supposed to be reading/action on the issue within 2 hours from created time. They did not do so.

Is there any kind of feedback we can read back from Jira s/w that tells us no action is taken and trigger some kind of email or warning? Like if there is 15 minutes before 2 hours then an email is sent to the dev team, label their issue etc.

 

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Align

Best Practices in Jira Align

Hello Jira Align customers! In order to better serve you on your journey with Jira Align, the Community team has worked with the Jira Align team to curate the content in this collection to better s...

54 views 0 2
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you